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Microsoft Teams

Microsoft Teams

Microsoft supports voice communications in their Teams offering (Teams is due to replace Skype for Business over time and is a fully hosted service). Telephony features are available with the MS Phone System add-on. Connection to the PSTN (traffic and phone numbers) can either be provided by Microsoft (Call Plans) or through a 3rd party SIP Trunk provider certified by Microsoft. The latter is called “Direct Routing” by Microsoft.

In2Cloud has deployed a Teams-certified SBC infrastructure which allows to provide SIP Trunking (aka Direct Routing). Additionally, thanks to the versatility of In2Cloud, we can offer multiple exciting scenarios to Teams customers.


SIP Trunking – Direct Routing

This is the regular SIP Trunking offering of In2Cloud but with guaranteed interoperability with Teams.


  • Works on any quality Internet connection
  • Activation in a few minutes
  • Scalability of the capacity (2 to 60 simultaneous calls)
  • Cost-effective numbers and traffic
  • Available in many countries (BE-NL-FR-DE-UK-CH-ES-IT-AT-DK-SE-IE)
  • Pricing: see In2cloud/Sip-trunking

Smart SIP Trunking – Smart Direct Routing

The In2Cloud platform can do much more than just SIP Trunking. By using some of the intelligent features of In2Cloud Business Telephony, you can add smart features to your SIP trunk such as:

  • International numbers (60+ countries)
  • Calendar integration to route calls depending on values in an iCal calendar
  • IVR (press 1 for Sales, press 2 for Support…)
  • Voicemail to Email
  • Virtual fax
  • Call recording
  • Software integrations (we have connectors to 250+ business applications)

    Mixing Teams with In2Cloud Business Telephony

    Not all users are the same. While Teams may be a great solution for some, others may have needs that are better fulfilled by a traditional SIP Cloud Telephony service such as In2Cloud. The good news is that both platforms can easily coexist and communicate within the same organization.

    Some benefits of combining In2Cloud Business Telephony with Teams:

    • Support for a multitude of end-points (phones, specialized SIP end-points, analog devices etc.)
    • Zero-touch provisioning of many end-points
    • Very simple to deploy/administer
    • Advanced telephony functions