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Auto configuration (Provisioning)

Auto configuration (Provisioning)

Automatic Provisioning is a mechanism that allows configuring the most important parameters of a phone (or other device) on the IPBX itself, without even opening the box of the phone.

When a new phone is connected to the network, it will automatically contact our provisioning servers and identify itself by sending its MAC address. In return, our provisioning servers will send its configuration. No need to do any manual configuration on the phone (at least for the basic parameters).

The user login of the phone (user/user) can then be used to modify other more personal parameters (such as ring tones, softkeys…)

Automatic Provisioning has many benefits and we strongly recommend using it:

  • it saves a lot of time during deployments
  • is more secured as the SIP credentials don’t have to be manually entered
  • it allows replacing a defective phone by just entering the new MAC address

Automatic provisioning is only supported for the devices officially supported by our service and purchased through us.

Provisioning a Deskphone

  1. create a new device (VoIP Phone) and give it a name
  2. enter its MAC address and its model
  3. save

Your’re done! When the phone will be powered on, it will be automatically configured and connected to our service.

Provisioning a Softphone (we recommend Cloud Softphone)

  1. use your device (Android phone or tablet, iPhone, iPad) to go to the Google Playstore (https://play.google.com/store/apps/details?id=cz.acrobits.softphone.cloudphoneor to Apple App Store (https://itunes.apple.com/us/app/cloud-softphone/id567475545)
  2. install Cloud Softphone
  3. Flash the QR code provided by your In2Cloud administrator
  4. You’re done!

Provisioning a Dect phone

  • 1 MAC adress
  • Support several DECT phones (max. 5)
  1. How to define on In2Cloud: 
    1. Create a new device (Dect) and give it a name
    2. Enter the MAC address of the dect base station and its model
    3. Enter the handset number
    4. Save
    5. Repeat steps 1 to 4 in case of multiple dect handsets where you choose 2,3,4 and/or 5 as handset number
  2. Connect base station to network
  3. Base station receives provisioning from In2Cloud
  4. Turn the first handset on:  It connects automatically to base
  5. Turn additional phones on
  6. On base, press the paging button 
  7. On phone, press OK/Settings/Registration/Register handset/Base 1/OK
  8. Pin code: 0000
  9. Create call flows

Provisioning an analog gateway

  • 1 MAC adress
  • Several analog devices (2, 4, 8… ports) 
  1. How to define on In2Cloud:
    1. Create a user, for example “Fax” for correct billing
    2. Create a new device (Gateway) 
    3. Assign to te user (for example “Fax”) for correct billing
    4. Choose the line slot for the corresponding port on the gateway 
    5. Save
    6. Repeat steps 1 to 5 for additonal ports (for example for connection of analogue  (door) phones, analogue
    7. Connect gateway to network and the analogue devices (for example fax, analogue (door) phones)
    8. Gateway receives provisioning info from In2Cloud (be patient, takes 5 minutes before provisioning starts)
    9. In case of fax:  Set fax to low speed
    10. Create call flows