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Group / Queue Priority

Group / Queue priority

 

Allows to configure higher priority for specific calls.

Example: a company has two phone numbers for its support department:

one for regular support calls
one for VIP support calls

Both numbers route calls to the same support agents (people who are logged into the support group).

Calls arriving in the VIP queue will be distributed with a higher priority (even if some customers are waiting in the regular support queue).