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Zendesk

Zendesk

 

1. Configure the Contact Sync

Here you can find the documenation for this:

2. Configure the Phone Companion 

Receive notifications on incoming calls and make outgoing calls using click to dial with the Phone Companion. 

For the installation of the PhoneCompanion please refer to our specialized website: https://phonecompanion.cloud

Configure your PhoneCompanion to display a link to the detail screen of a contact on an incoming call from a known phone number, and/or add a link to create a new contact in your CRM or other cloud application.

3. Specific information for Zendesk Contacts

Zendesk helpdesk has only limited contact fields, it has a phone field but no mobile number or fax field and no company name.

4. Detail link for Phone Companion

Contact detail link:

https://your_sub_domain.zendesk.com/agent/users/{from.remoteId}

Add new contact link:

https://your_sub_domain.zendesk.com/agent/admin/people

(opens the user list with tab “+ Add” at the top, no direct link possible to create a new contact)